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Posts Tagged ‘Clarity’

Clarity Up-Front

Monday, March 11th, 2013

 

The faster your PPC ad shows the prospect how what you’re selling matches up with what she’s searching for, the better your ad will perform.


Obviously, message credibility, deal sweeteners, and other ad elements play an important part, too, but ultimately your ad has to tell searchers how you’re selling exactly what they’re looking for. And your ad’s ability to do this early in the copy is a bigger success factor than most people think.


And this recent contest represents a perfect example of this dynamic at work:




Notice that the losing ad actually has a rather powerful offer element that the winning ad doesnt: a claim of 55% savings. Yet the ad still lost this contest because it doesn’t tell the searcher what’s for sale until later in its copy, and because it never explicitly shows the searcher how what’s for sale matches up with the searcher’s desire.


In other words, the winning ad says “NY Botantical Garden Pass” right in the headline. People searching for New York Botanical Garden tickets immediately see that and know they’ve got a great match-up between the product for sale and what they need.


The losing ad, on the other hand, mentions the botanical gardens in the headline, but doesn’t say anything about tickets or passes until the first line of body copy. And then the searcher has to make the connection between the pass that’s for sale, and the botanical gardens.


In other words, in reading the losing ad, it’s implied that the botanical gardens are one of the “50+ New York Attractions that can be seen for 55% off,” but it’s not nearly as explicit or clear as it is in the winning ad. And even the implied message doesn’t get fully pieced together until almost the end of the ad.


The winning ad, on the other hand makes it clear directly from the headline and then further clarifies that the pass is also good for other attractions INCLUDING the searched-for Botanical Gardens.


So savings-schmavings — even without the 55% off claim, the winning ad boosted Click-Through Rates by 151% simply through clarity up front.


Like a lot of tips from the boosters, clarity up front sounds easy, but it’s a lot less easy when it’s your business you are writing about — things that are perfectly clear to you, may not be clear to an outsider. The Curse of Knowledge is hard to overcome!


That’s why it pays to have your PPC ads written by an outside copywriter trained in PPC Ad writing techniques.


 



Slogans And PPC Ads Don’t Mix

Monday, February 25th, 2013

 

On the face of it, slogans would seem to be a good source of copy for PPC Ads — ideally, slogans deliver a solid does of Unique Selling Proposition in a short, catchy, and memorable phrase.


But it almost never works out that way. People familiar with the product don’t need the slogan; they need more information about the PPC Ads offer. And those unfamiliar with the product or company won’t be persuaded by the slogan; they need greater clarity around the product or store offerings and advantages.


This contest is a perfect example of that:




“Live Life Green” is pure slogan language, as is the longer phrase “Live Well – Live Life Green.” So what happens when you change the slogan to add greater clarity to the central selling proposition of the online store? What happens when you make just one change to “Live Well With All Green Products”?


You just about double response, boosting Click-Through Rates by 90%!


So no matter how much you like your slogan, no matter how catchy it is, beware of using it in your PPC Ads. And at the very least, test it against some non-slogan ads.


 



Clarity, Clarity, Clarity… and Just a Dash of Curiosity

Tuesday, February 12th, 2013

 

OK, I’ll admit: clarity without relevance isn’t going to get you anywhere with your PPC Ads.


Ultimately, your ads and their essential offerings have to match the motivations of the searcher in order for her to bother reading and clicking on your ad. But if the searcher can’t understand what your offering, she’ll ignore your ad altogether.


So your ad has to be clear and relevant — AND at least credible enough in its claims to make it worthwhile to click for more information.


So is it any wonder why this contest resulted in such a huge win? See for yourself how the winning ad more than doubled CTR — boosting it by 135%:




Think of it this way, if you’re planning a trip to Chicago with your kids and one of the places you want to take the kiddos is the Shedd Aquarium, which ad is going to make more sense and seem the most relevant? We’ll let’s start with the headline:


  • “Visit the Shedd Aquarium” or
  • “Shedd Aquarium & More”


Well, they start out almost as a kind of a tie, really. The winning ad more directly fits my motivations, but the losing ad pushes the key phrase to the beginning of the headline, which is important and generally considered a best practice.


Where things tip in the favor of the winning ad is the “& More” of the losing ad’s headline. See, if I’m searching on Shedd Aquarium, I’m looking just for that, at least initially, so the “& More” makes me feel like I’m getting set up to be pitched something I’m not interested in.


But really, those differences are relatively minor. Where the big difference comes in is the ultimate clarity of the offer. The winning ad makes it clear that I can save 55% off of the entrance fees for Chicago attractions and activities by buying some kind of multi-pass that would allow me to see the Shedd Aquarium plus 24 additional attractions.


I may or may not end up wanting that deal, but at least I can clearly understand it in order to make that decision. That’s where CLARITY comes in and why it’s so


And really, how can I know if I want the deal until I learn what the other 24 attractions are and how much the multipass costs, right? So even if I’m not quite sure whether I want this deal, the offer is at least sufficiently credible to be worth the click — I still want to CLICK ON THE AD. That’s where the dash of curiosity helps to spike the CTR scores.


Compare that to the losing ad: if you read the body copy, are you at all clear on what they’re offering?


  • Does the Shedd Aquarium offer tours and museums and cruises?
  • Or are these tours museums and cruises offered by someone or someplace else?
  • And why would I want to buy all that when I’m just researching a trip to the aquarium?
  • What’s in it for me?


Mediocre and amateur PPC copywriters worry about squeezing in as many appeals and buzzwords/keywords as possible. But they almost never worry about being clear about their offer and what’s in it for the searcher.


Professionals START with clarity as a must-have baseline, and then work on “boosting up” an ad from there. So take a tip from the boosters and do the same.


 



(Your Prospect’s) Context Is Everything!

Friday, September 28th, 2012

 

You have to know where people are coming from. And I mean that literally and figuratively.


First, you literally need to know the kind of searches that are delivering people up to your PPC Ads. In the world of PPC, what they just searched on IS where they are coming from.


Second, you also need to know where they are coming from psychologically. How much do they already know about that for which they search? What is motivating their search? What kind of emotions surround their need for this information, service, or product? Where are they coming from psychologically?


Because of this, an unbeatable ad only remains so for a specific set of prospective customers who are all coming from the same place, in both senses of that phrase.


Here’s a great example:





So which ad beat out the other one?


Well, if you were going to guess, you’d really need to know what keywords the prospects were typing in and what they presumably did or did not know about virtual receptionists.


If prospects were just typing in “Phone Receptionist” then my money would be on Ad B, because it most clearly explains how a virtual receptionist works. That ad provides great clarity on what’s being sold.


But, as you might guess from the headline of both ads, the prospects were typing in “Virtual Receptionists,” which means it’s a pretty good bet that they were already familiar with the concept.


And in that case, Ad A should prove to be the better ad because it concentrates on the benefits and makes a strong claim for Return on Investment. In other words, it more clearly answers the “What’s In It For Me” question.
Bottom Line is that the ad that most clearly speaks to “where they’re at” wins. And Ad A was that ad, more than doubling Click-Throgh Rate and winning the contest by 139%


Are your ads speaking to your prospective customers “where they’re at”? How do you know — are you testing it?



 



Advertising a New Category? Clarity Is Your Friend

Monday, September 17th, 2012

 

The trouble with advertising a brand new concept or product/service category through PPC Ads, is that almost no one is yet searching for your product or service because they don’t know it exists yet.


And that means that your ads show up on searches for old-school options, rather than search terms specific to what you’re selling. In other words, your poor ads are set-up for confusion unless your skillful ad writing can overcome this challenge.


One example comes from a company that offers a third choice to the typical “pay for movers or rent a truck and move yourself” dichotomy. The third choice involves packing a moving pod and having a moving company drive your stuff for you. It’s a pretty cool option, but it takes a bit of skill to explain that to someone who’s actively searching on rental trucks or moving companies.


And that pretty much explains these results:




Note that the losing ad hardly explains this new option at all. The searcher for rental trucks is left thinking that this might be an ad for a full-service moving company. While the winning ad, deftly penned by booster brrescia33, explicitly calls attention to the fact that it is offering a new option — an option that combines the convenience of having someone else drive the rental truck with the savings associated with moving yourself.


In other words, the winning ad doesn’t pack more offers, calls-to-action, deal sweeteners, key words, or anything else into its copy and messaging. The only extra it sports is extra clarity on what’s being offered. And that clarity gained it a 162% increase in Click-Through Rates.

As I wrote in the title, clarity is your friend. So how clear are your ads?