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Posts Tagged ‘Sweeteners’

If You Say Three Things…

Monday, April 8th, 2013

 

“If you say three things, you don’t say anything.”– James Carville’s campaign advice to Bill Clinton


People often have a hard time believing James Carville’s advice, because it seems to counterintuitive — why would further strengthening your point and your position work worse than just sticking to one main point?


Unfortunately, be can only absorb and really believe so much. Putting more than that into a message is sort of like throwing one more bowling pin at a juggler than he can really handle — he ends up catching nothing as ALL the pins come crashing down.


And, yes, this also applies to PPC Ads. Ad writers want to stuff as many factual benefits, features, and deal sweeteners into an ad as possible, but that strategy rarely results in a more effective ad. Just check out this recent contest:




The losing ad presents a lot more compelling reasons to buy, and in more compelling language than the winning ad to boot:


  • “Top Grade Pearls” sounds better than just “Premium”
  • 80% off sounds more specific than “Wholesale prices
  • And the winning ad doesn’t even mention 90-Day Returns


So why did the losing ad lose? Because the winning ad was written in easier-to-read complete sentences and only presented 2 main points rather than 5. So it managed to grab a 53% higher Click-Through Rate with LESS persuasive points, because each point came through clearly.


So a tip from the boosters is to quit overstuffing your ads — say one thing they’ll believe and remember rather than five things they won’t.


 



Do You See What I’m Saying?

Friday, April 5th, 2013

 

PPC ads are more than just keywords and information. They’re also mini-sales pitches intent on selling the searcher on the company’s ability satisfy the sought-after goal.


That means that appeals to imagination and emotion are just as important as facts and figures and deal sweeteners. In other words, drawing a vivid and appealing picture is more important than packing in added facts.


So with that in mind, take a look at these two ads and guess which garnered more than double the response of the other:




OK, if you guessed Ad B, you got it right. Here’s why:


  • “See The Top Sights & Save 55%” creates an attractive image in the mind’s eye
  • “45+ San Diego Attractions 55% Off” is just raw information.
  • “Get An All-Inclusive GoSanDiegoCard!” is an easy to imagine action
  • The only part of “Buy Online, Save, & Skip the Lines!” that’s vivid or imaginable is the “Skip the Lines” part.


Both ads had the same info and keyword usage, but the winning ad was vividly imaginable. You could SEE what it was saying, and it was an agreeable image/offer. And that’ll win every time against raw data, which is why this contest is a Win of the Week.


 



The Power of Internal Consistency

Friday, March 29th, 2013

 

When analyzing PPC Ads, it helps to break them down into their component parts: headline, first and second lines of body copy, and URL, being the major structural components, with things like offers, claims, deal sweeteners, and calls-to-action (CTA) being some of the functional components contained within them.


But when a searcher scans a PPC ad, she doesn’t look at individual components, she sees the whole ad and gets her gut-level impression of “click” or “not what I’m looking for” from that overall, split-second gestalt.


What this means from ad writers is that how the elements interact with each other is just as important as how the different structural and functional elements work on their own. And that’s exactly the dynamic involved in today’s Win of the Week:



Both ads have roughly the same structural and functional components, though the two ads swap the order of their 1st and 2nd lines of body copy, with Ad A starting with the CTA and then stating the benefit, and Ad B starting with the benefit and then moving to the CTA.


But which ad has the better overal coherence and internal consistency?


Well, Ad A won the competition with an astounding 481% increase in Click-Though-Rate. Oh, and Ad A also has the better internal consistency and gestalt from line-to-line. Here’s why:


    1. The “How to” in the headline promises the delivery of instructional material or information vs. the “Qualify Your Leads” of the losing ad which could promise the delivery of a service or lead sorting software product or something other than how-to-type info.
    2. The “Step by Step” description of the guide delivers on the “How to” promise of the headline vs. the “Better Identify Quality Leads” of the losing ad which still leaves people guessing about what exactly is being offered.
    3. The “Learn How to Uncover Best Leads” both reiterates the promises of the headline and first line of copy, while also strengthening them, because uncovering leads implies the ability to see through distracting or misleading “camouflage” rather than simply sorting through obvious or easily identified leads. Compare this to the losing ad which only clarifies exactly what is on offer in the last line and sticks with language that implies a sorting function rather than a proces of discernment.


    So Internal Consistency matters in PPC Ads, just as it does in most other areas of advertising, marketing, and, life in general.


     



Clarity Up-Front

Monday, March 11th, 2013

 

The faster your PPC ad shows the prospect how what you’re selling matches up with what she’s searching for, the better your ad will perform.


Obviously, message credibility, deal sweeteners, and other ad elements play an important part, too, but ultimately your ad has to tell searchers how you’re selling exactly what they’re looking for. And your ad’s ability to do this early in the copy is a bigger success factor than most people think.


And this recent contest represents a perfect example of this dynamic at work:




Notice that the losing ad actually has a rather powerful offer element that the winning ad doesnt: a claim of 55% savings. Yet the ad still lost this contest because it doesn’t tell the searcher what’s for sale until later in its copy, and because it never explicitly shows the searcher how what’s for sale matches up with the searcher’s desire.


In other words, the winning ad says “NY Botantical Garden Pass” right in the headline. People searching for New York Botanical Garden tickets immediately see that and know they’ve got a great match-up between the product for sale and what they need.


The losing ad, on the other hand, mentions the botanical gardens in the headline, but doesn’t say anything about tickets or passes until the first line of body copy. And then the searcher has to make the connection between the pass that’s for sale, and the botanical gardens.


In other words, in reading the losing ad, it’s implied that the botanical gardens are one of the “50+ New York Attractions that can be seen for 55% off,” but it’s not nearly as explicit or clear as it is in the winning ad. And even the implied message doesn’t get fully pieced together until almost the end of the ad.


The winning ad, on the other hand makes it clear directly from the headline and then further clarifies that the pass is also good for other attractions INCLUDING the searched-for Botanical Gardens.


So savings-schmavings — even without the 55% off claim, the winning ad boosted Click-Through Rates by 151% simply through clarity up front.


Like a lot of tips from the boosters, clarity up front sounds easy, but it’s a lot less easy when it’s your business you are writing about — things that are perfectly clear to you, may not be clear to an outsider. The Curse of Knowledge is hard to overcome!


That’s why it pays to have your PPC ads written by an outside copywriter trained in PPC Ad writing techniques.


 



Never Settle for Adspeak

Tuesday, January 8th, 2013

 

At some level, there are really only two types of PPC Ads:

  1. Ads where you have more “reason why” information and deal sweeteners than you have room for — ads where you have to figure out what to include and how much to emphasize each element as well as what to leave out, and
  2. Ads where it feels like you don’t have enough “reason why” information to even fill 95 characters of PPC Ad space.

So while it can seem like a no brainer tip to write “never settle for adspeak,” that’s only the case for the first type of ads, where you’ve got more to say than space. For the second type of ads, falling into adspeak is a real danger and temptation. Here’s a good example of just that kind of situation:




This is an ad for a dog’s (or cat’s) flea prevention medication, similar to Frontline. The client sells these kinds of dog, cat, and pet medications online for significantly less than veterinarians or pet stores. So the basic information to convey consists of:


  • That they have Revolution for sale
  • At a significant savings
  • And with free shipping


And that’s it! Sure, it might help to quote a percent discount or to say “for dogs and cats” or something, but that’s all the information there is to convey. And both ads get all of that information across within the first line of copy — leaving another 35 characters worth of copy to fill in the second line.


So this second line is where you can see the difference between the professional ad writer, who knows better than to slip into adspeak, and the un-optimized ad (probably written as a collateral duty by an employee) that he was competing against. Better yet, because both ads feature the same headline, first line of copy, and URL, you can see just how much of a difference that second line made!


The winning ad, as you can see, stretched for something worthwhile to say, and ended up with the promise that repeat customers would get “repeat savings.” Whether “repeat savings” represented additional savings exclusive to repeat customers, or simply a repetition of the savings offered to everyone is unclear, but the implication would be that signing up for autoshipment would save you even extra.


In contrast, the losing ad slipped into a sort of chest-thumping adpseak: “[Brand] Saves You Time & Money.” This is the kind of phrase that people automatically tune out and discount. It’s like “fast, friendly service,” and “for all your _____ needs.” We call it adspeak because it’s meaningless chatter than only ever appears in ads.


So how much difference did that second line of copy make? How big of a CTR boost did it cause? 27% increase. Not earth shattering, but solidly better.


And it sort of makes sense, too: if you waste a third of your ad space, shouldn’t you expect performance to drop by almost a third as well? Of course, ad performance doesn’t work that way, as sometimes a very small change causes a big boost (or dop) in performance, but still, why waste valuable PPC Ad Space with worthless Adspeak?


And that’s a Tip From the Boosters you can take to the bank.